Refund Policy

Eligible new Reduce merchandise may be returned whether the concern is a defect or simply a change of mind. A non-defective item must be unused and remain in its original condition with packaging and included parts. Damaged, defective, incorrect, incomplete or materially misdescribed items can also be reviewed without requiring the reported problem to disappear.

Request window

Ask for a return or exchange within 30 days after delivery, not from the order date. Email florespearson7014667@gmail.com with the order number, checkout email, reason and preferred resolution. For a product problem, attach helpful photographs or video and retain the packaging and components.

Approval and return mailing

Wait for approval before mailing anything. We will confirm the accurate return address and instructions; the General mailing address is not automatically the return facility. Returns are sent by mail. A free prepaid return label is included in the package, and we can help if it was lost or missing. Approval is still required before using it. Eligible returns carry no label fee and no restocking fee.

Exchanges and refunds

Exchanges are accepted when approved and depend on available inventory. After a refund is approved, we process and initiate it to the original payment method within 10 days. A bank, card issuer or payment provider may need additional time to post the credit. This policy does not restrict rights that applicable law does not allow us to exclude.